Center for the Arts Volunteer Opportunities

Core Expectations

All volunteers are expected to:

• Arrive on time and check in/out with the House Manager or Volunteer Coordinator
• Represent the College of Coastal Georgia and the Center for the Arts in a professional, welcoming manner
• Provide excellent customer service to all patrons, guests, and performers
• Follow all venue policies, safety procedures, and ADA compliance standards
• Maintain confidentiality when exposed to sensitive event or patron information
• Dress according to CFA volunteer dress code
• Complete required training prior to first shift

Front-of-House (FOH) Support

Responsibilities include:

• Greeting and welcoming patrons upon arrival
• Assisting with ticket scanning and directing guests to will call or box office
• Providing wayfinding support (restrooms, seating selections, concessions, exits)
• Distributing programs or event materials
• Monitoring lobby areas to ensure flow and safety
• Supporting accessibility needs (e.g., guiding patrons to ADA seating)

Ushering & Seating Support

Responsibilities include:

• Assisting patrons in locating seats quickly and accurately
• Managing late seating procedures per event guidelines
• Monitoring aisles and ensuring clear egress pathways
• Enforcing basic venue policies (no flash photography, no outside food, etc.)
• Communicating with the House Manager regarding patron issues or disruptions

Event Operations Support

Responsibilities include:

• Assisting with pre-event setup (signage, stanchions, registration tables, VIP areas)
• Supporting crowd flow and line management during peak entry times
• Assisting with post-event breakdown (light reset, materials collection, lost and found)
• Supporting outdoor or overflow logistics as needed

VIP/Donor Experience Support

Responsibilities include:

• Greeting VIP guests, donors, and sponsors
• Assisting with VIP check-in and access areas
• Supporting hospitality elements (light coordination – not serving unless approved)
• Ensuring a high-touch, polished experience for key stakeholders

Special Event/Community Engagement Support

Responsibilities include:

• Supporting educational programs, school visits, or community events
• Assisting with registration/check-in processes
• Providing directional support for large groups (K-12, senior groups, etc.)
• Acting as a liaison between event staff and participants

What Volunteers Do Not Do:

• Handle cash or financial transactions
• Operate technical equipment (lighting, sound, rigging)
• Provide security or enforcement beyond basic policy reminders
• Engage in backstage or artist-only areas unless explicitly assigned
• Lift heavy equipment or perform unsafe physical tasks

Leadership Structure:

• Volunteers report to: House Manager/Event Operations Lead

Time Commitment Expectations:

• Minimum of 2 shifts per semester (e.g., 2-4 events)
• Ability to commit to full shift duration (typically 3-5 hours)
• Advance sign-up required for each event

Training Requirements:

• Completion of initial orientation (in-person)
• Review of CFA policies and emergency procedures
• Role-specific briefing prior to each event