Consumer Information

Statement of Accreditation Status

The Higher Education Opportunity Act (Public Law 110-315) (HEOA) was enacted on August 14, 2008, and reauthorizes the Higher Education Act of 1965 (HEA), as amended. A disclosure requirement is information that a post-secondary institution is required to make available to current students, current employees, prospective students, and prospective employees. This page was created to provide quick access to this data. The following are general information subject areas, which are intended to provide quick access to consumer information.

Institutional Complaint Process

In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education must provide students with contact information for filing complaints with accrediting agencies and with the appropriate state agencies for handling complaints. The College of Coastal Georgia aims to resolve student grievances, complaints, and concerns related to eLearning in a timely and fair manner. Complaints regarding any aspect of the College’s operations should be initially filed with Academic Affairs, and, if necessary, referred to external authorities, such as NC-SARA, which utilizes a flowchart presentation to depict the complaint process.

Title IX at Coastal Georgia

Coastal Georgia is committed to providing an educational, living, and working environment free of all forms of sex discrimination and harassment. See the Office of Title IX for more information.

Educational Loan Disclosure

The College does not have a preferred lender arrangement for either Title IV or private educational loans, so this is not a compliance issue for the College of Coastal Georgia. Consequently, the institution does not provide resource information for the following topics: private education loan disclosures; self-certification form; code of conduct for education loans; preferred lender lists; preferred lender arrangements; private education loans; and annual report on preferred lender arrangements.

Distance Education

Step 1: Seek Resolution Within the College

Students must first pursue resolution through the College of Coastal Georgia’s internal complaint pathways:

Academic Complaints

  • Examples: grading disputes, curriculum issues, academic decisions
  • Start with the course instructor or department chair.
  • If unresolved, escalate to the Office of Academic Affairs.

Non-Academic Complaints

  • Examples: financial aid, disability accommodations, student conduct
  • Start with the appropriate office (e.g., Financial Aid, Registrar, Student Affairs).
  • If unresolved, escalate to the Dean of Students.

Internal resolution must be attempted before moving to external complaint options.

Step 2: External Resolution (NC-SARA)

As a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), the College of Coastal Georgia follows NC-SARA’s complaint resolution procedures.

If a complaint remains unresolved after completing the College’s internal process, students may contact the Georgia NC-SARA State Portal Agency: Georgia Nonpublic Postsecondary Education Commission (GNPEC).

Step 3: State-Specific Exceptions

California Residents

  • California is not a SARA member.
  • Complaints should be filed with:
    • California Department of Consumer Affairs – Office of Consumer Protection
    • Visit Website
    • Phone: 800-952-5210

    Important Regulatory Update

    Beginning January 1, 2026: Institutions operating under SARA policies shall provide their and SARA’s complaint resolution policies and procedures to all students taking courses under SARA policies on the institution’s website and in the institution’s catalog or equivalent information provided either in print or electronically to students when they enroll.

    Professional Licensure Complaints

    NC-SARA does not cover professional licensure reciprocity compliance. Students seeking professional licensure should consult the relevant state licensing board in the state where they intend to practice.

    Notice of Availability of Institutional and Financial Aid Information

    Each year, the College of Coastal Georgia distributes to all enrolled students a notice of the availability of information required pursuant to specific requirements under the Higher Education Opportunity Act (HEOA), as amended, and the Family Educational Rights and Privacy Act of 1974, as amended.

    A paper copy of any of the information provided on the Consumer Information page is available upon request by emailing oie@ccga.edu or calling 912.279.5774.

    Contact Information for Assistance in Obtaining Institutional or Financial Aid information

    For institutional information about the College of Coastal Georgia, or to obtain printed copies, please email the Office of Institutional Effectiveness at oie@ccga.edu or 912.279.5774.

    Intercollegiate Athletics

    The College of Coastal Georgia Equity in Athletics Report (EADA) lists the number of participants in varsity athletics, information on the coaching staff including salaries, athletically-related student aid, as well as information on revenues and expenses by team and in total.

    Constitution Day

    President George W. Bush signed a bill on December 8, 2004, which designates every September 17 as Constitution Day; all educational institutions receiving federal funding are required to hold an educational program pertaining to the U.S. Constitution.

    To celebrate the United States’ Constitution and to encourage students to learn and understand more about the documents that have formed and informed the United States, here are several useful online resources about the Constitution:

    The ERM Policy Coordinator monitors Coastal Georgia’s compliance with the HEOA on an annual basis. Many of the requirements covered in these regulations address multiple departments and functions across Coastal Georgia. If you have any questions or concerns regarding compliance with the HEOA, please contact jlynch@ccga.edu. To obtain printed copies of specific information, please email the Office of Institutional Effectiveness at oie@ccga.edu or call 912.279.5774.