WAVE

Available for faculty, staff and students.

Description:

WAVE is the wireless gateway to the Internet and College of Coastal Georgia networking resources. It provides students, faculty, and staff access to the internet while on campus.

How can I connect?

To access WAVE, you will need a valid 920###### number (username for faculty and staff) and password.

1. On your device, select the WAVE network for the Wi-Fi network.
2. Enter your 920###### number (username for faculty and staff) and password for the credentials when prompted.
3. You may be prompted to trust a certificate when connecting for the first time.

Whenever your 920###### number (username for faculty and staff) password changes you must remove and re-add the network to your device(s) before connecting them back to WAVE.

On many devices this is called "Forgetting" the network. If this step is skipped you risk locking your account the next time your device is on campus and it attempts to connect to WAVE with outdated credentials.

Device Specific Instructions:

Use the following instructions to Add and Remove WAVE on your device.

Android

Connect to WAVE – Android

To connect to WAVE using your Android device, use the following steps:


  1. Navigate to the Settings app and select Network & internet. Select Wi-Fi. Make sure your Wi-Fi is on.


  1. Select WAVE from the list of networks presented.


  1. Enter the information requested as shown:
  • EAP method select PEAP.
  • Phase 2 authentication select MSCHAPV2.
  • CA certificate select Do not validate.
  • Identity input your 920###### (username for faculty and staff).
  • Password enter your 920###### (username for faculty and staff) password.

Tap Connect after you’ve verified the information you’ve entered is correct.


Forget WAVE – Android

To forget the WAVE network on your Android device, use the following steps:


  1. Navigate to the Settings app and select Network & internet. Select Wi-Fi.


  1. Tap and hold the WAVE network. Tap Forget when present with the option.


iPhone and iPad

Connect to WAVE – iPhone and iPad

To connect to WAVE using your iPhone or iPad device, use the following steps:


1. Navigate to the Settings app and select Wi-Fi. Make sure your Wi-Fi is on. Select WAVE from the list.


2. Enter your 920###### (username for faculty and staff) and password then tap Join.


3. You may be prompted to trust a certificate if this is your first time connecting or if you have not connected in a while.


Forget WAVE – iPhone and iPad

To forget the WAVE network on your iPhone or iPad device, use the following steps:


1. Navigate to the Settings app and select Wi-Fi. Select the next to WAVE.


2. Select Forget this network from the options given.


3. Confirm your selection by tapping Forget when prompted.

Windows 10

Connect to WAVE – Windows 10

To connect to WAVE using your Windows 10 computer, use the following steps:


1. Make sure your Wi-Fi is on. Click on the network symbol in the lower right-hand corner of the screen next to the clock and then click WAVE in the list that appears.


2. You will be prompted for a username and password.

Enter your 920###### (username for faculty and staff) and password. You may choose to Connect automatically.


Forget WAVE – Windows 10

To forget the WAVE network on your Windows 10 computer, use the following steps:


1. From the Start menu in the lower left navigate to the Settings app by clicking the gear of searching “settings” in the search bar. Select Network & Internet from the settings menu.


2. Select Wi-Fi from the left-hand column of options. From the options given on the right select Manage Known Networks.


3. Select WAVE from your list of Wi-Fi networks and then Forget to remove it from the list.

macOS

Connect to WAVE – macOS

To connect to WAVE using your Mac, use the following steps:


1. Make sure your Wi-Fi is on. Click on the Wi-Fi symbol in the upper right-hand corner of the screen next to the clock and then click WAVE in the list that appears.


2. You will be prompted for a username and password.

Enter your 920###### (username for faculty and staff) and password. You may choose to Remember this network before clicking Join.


3. You may be prompted to trust a certificate before connecting. When this dialogue pops up, select Show Certificate.



4. After checking that the certificate says ccga.edu select Always trust and click Continue.


3. After clicking Continue to trust the certificate you will be prompted for your personal computer’s log in account (this is not your Student ID but the account you created for your personal computer.) Enter your username and password and click Update Settings.


Forget WAVE – macOS

To forget the WAVE network on your Mac, use the following steps:


1. Click on the Wi-Fi symbol in the upper right-hand corner of the screen next to the clock and then click Open Network Preferences… in the list that appears. Alternatively, you may click the Apple logo in the upper left, System Preferences, and then Network.

Or


2. You may have a padlock in the lower left corner of the Network screen. You must ensure it is unlocked before you can make changes. Click the lock and enter your personal computer’s admin account credentials (these could be the same as your computer’s log in credentials). If there is no lock, skip to step 3.


3. Once the padlock is open, click Advanced.


4. Select WAVE from the list that appears under the Wi-Fi tab then select the minus [ - ] sign to remove it. Click OK and, if given the option, Apply.


5. Some rare cases may involve removing passwords from the Keychain as part of troubleshooting. You should not need to do this normally but if needed navigate to your Utilities folder found within your Applications folder.


6. Within Utilities open up Keychain Access.


7. With the login keychain and All Items category selected, type WAVE in the search bar in the upper left. The list should update and present a WAVE entry in the main window. Right click this entry and select Delete.

Support:

For further product specific support, please refer to each software company’s support page:

Availability:

The WAVE network is available on Brunswick and Camden campus locations and Coastal Place Apartments.

For Wi-Fi at the dorms, please contact your RA/Housing Director or call ResNet's support number at 855-410-7375. You may also contact ResNet through email at support@myresnet.com
Additional information:

Like all College of Coastal Georgia computing and network resources, the WAVE system is solely for the use of authorized users for official purposes. Use of the system may be monitored by TS personnel. Such monitoring is done to ensure quality of performance, but any activity that violates the College of Coastal Georgia Acceptable Use of Computers Policies or provides evidence of possible abuse or criminal activity could be recorded and reported to appropriate authorities.

Please call the Helpdesk at 912.279.5760, email support@ccga.edu, or submit a ticket (requires 920######/username login) to request additional information about WAVE/Wi-Fi.

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