Consumer Complaints

Distance Education
In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education must provide students with contact information for filing complaints with accrediting agencies and with the appropriate state agencies for handling complaints. The College of Coastal Georgia wants to resolve student grievances, complaints and concerns involving elearning in an expeditious and fair manner. Complaints regarding any aspect of Coastal Georgia operations should be filed initially with Academic Affairs and then, if needed, to external authorities, such as NC-SARA which utilizes a flowchart presentation depicting the complaint process. If the complaint cannot be resolved at the college level, the student can appeal to the NC-SARA Georgia Portal, the Georgia Nonpublic Postsecondary Education Commission (GNPEC) unless the student is located in Massachusetts or California. Students residing in California should follow the process published by the California Department of Consumer Affairs.

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