Consumer Complaints

The College of Coastal Georgia (CCGA) seeks to resolve concerns and complaints in a fair and prompt manner. Current or prospective CCGA students who have a complaint may submit their concerns to the appropriate department. Before pursuing external options, students should exhaust internal avenues of complaint resolution by first visiting the Campus Policies and Judicial Affairs page.

If a student complaint arises in an online course or program, it will be addressed in the same manner as any other, regardless of location or delivery mode. All policies and procedures for handling written student complaints are applicable regardless of where students are enrolled – Brunswick main campus, Camden Center, or in distance education programs. Students need to follow the policies and procedures outlined in the 2017-18 College of Coastal Georgia Student Handbook.

In the unlikely event that a complaint cannot be resolved through CCGA process, students may file a complaint with their resident state licensing authority. Georgia residents may complete the Georgia Nonpublic Postsecondary Education Commission Authorized School Complaint form. If you live outside of Georgia, contact information for your state can be found in the following documents:

Southern Association of Colleges and Schools Commission on Colleges complaints should only address the following:

  • the accreditation status of the College of Coastal Georgia
  • the filing of a third-party complaint at the time of the College of Coastal Georgia’s decennial review
  • the filing of a complaint for alleged non-compliance with a requirement or standard

SACSCOC complaint procedures should only be initiated when addressing specific requirements or standards from The Principles of Accreditation: Foundations for Quality Enhancement. Normal inquiries about the College of Coastal Georgia (e.g., admission criteria, financial aid awards, and academic programs) should be addressed directly to the College of Coastal Georgia, not to the Commission.

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