Consumer Information

The Higher Education Opportunity Act (Public Law 110-315) (HEOA) was enacted on August 14, 2008, and reauthorizes the Higher Education Act of 1965 (HEA), as amended. A disclosure requirement is information that a post-secondary institution is required to make available to current students, current employees, prospective students, and prospective employees. To make this information readily available, the Office of Institutional Effectiveness created this website which is designed to provide quick access to this data. The following are general consumer information subject areas, which is intended to provide quick access to consumer information.

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Institution Complaint Process

One of the requirements of the Program Integrity Rule amendment of Title IV of the Higher Education Act is that post-secondary institutions ensure access to a complaint process that will permit student consumers to address the following: alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

To learn more about the College of Coastal Georgia's full compliance with the Program Integrity Rule, please visit HEOA Filing Complaints

DISTANCE EDUCATION

In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education must provide students with contact information for filing complaints with accrediting agencies and with the appropriate state agencies for handling complaints. CCGA wants to resolve student grievances, complaints and concerns involving elearning in an expeditious and fair manner. Complaints regarding any aspect of CCGA operations should be filed initially with Academic Affairs and then, if needed, to external authorities, such as NC-SARA which utilizes a flowchart presentation depicting the complaint process. If the complaint cannot be resolved at the college level, the student can appeal to the NC-SARA Georgia Portal, the Georgia Nonpublic Postsecondary Education Commission (GNPEC) unless the student is located in Massachusetts or California. Students residing in California should follow the process published by the California Department of Consumer Affairs.

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Educational Loan Disclosure

The College does not have a preferred lender arrangement for either Title IV or private educational loans, so this is not a compliance issue for the College of Coastal Georgia. Consequently, the institution does not provide resource information for the following topics: private education loan disclosures; self-certification form; code of conduct for education loans; preferred lender lists; preferred lender arrangements; private education loans; and annual report on preferred lender arrangements.